Mission Statement
A true believer in strong brand confidence and business sustainability, our core vendor GREE, initiated a customer-oriented package with unconditional equipment parts support arrangement.
An established aircon services professional, Coolfix is official service provider that handle the installation and servicing function. Expect the best professional support and top quality materials.
Smart consumer wants the best deal. Having top quality materials, professional workmanship, totally no additional and unexpected cost means perfect peace of mind.
SYSTEM 2
$199 All–in–One Comprehensive Package
PREMIUM INSTALLATION
COMPREHENSIVE
WARRANTY
6 TIMES
GENUINE SERVICING
SYSTEM 3
$399 All–in–One Comprehensive Package
PREMIUM INSTALLATION
COMPREHENSIVE
WARRANTY
6 TIMES
GENUINE SERVICING
SYSTEM 4
$1599 All–in–One Comprehensive Package
PREMIUM INSTALLATION
COMPREHENSIVE
WARRANTY
6 TIMES
GENUINE SERVICING
*3 x 9000 BTU / **3 x 9000 BTU + 1 x 18000 BTU
Other aircon subscription plans are available, Please speak to our team for more details.
Terms & Conditions apply.
This special program is in tandem with Singapore government’s Go Green Plan 2030 initiative. Singapore is an active partner in addressing the global environmental and climatic change issue especially in areas such as lowering carbon footprints and toward zero emission initiative. Your participation in this program will certainly help Singapore moving closer to achieving this important milestone.
Chance to upgrade to 5 Ticks Aircon.
These specific air conditioners have the highest energy efficiency and can lower your energy cost significantly (up to 40%) Refer: www.neagov.sg for more details
Air-Con
GREE AC has been recognised as the world’s number one air conditioner brand by Euro Monitor International for 2021 &2022. With more than 300 million users, Gree’s product are widely sold in more than 160 countries and regions. Today, Gree’s annual production capacity of residential and commercial aircon are more than 60 million and 5.5 million sets respectively.
Premium
Installation
Our professional team will be assigned to handle the installation process from start to finish, allowing you to enjoy a seamless and hassle-free experience. Rest assured that quality material will be used. Coolfix: Singapore’s very first on-demand and No. 1 air-con servicing and repair mobile application platform.
CoolFix is a game changer for the aircon industry. It instantly matches service providers with customers online, in real time, by roping in more than 150 established air-con companies with a fast-growing fleet of over 600 service vehicle.e relevant skills you gained, accomplishments you achieved or milestones you reached during your education.
Warranty
Comprehensive Warranty covers all checking, repairs, replacement of parts and general maintenance service of the equipment during the valid subscription period. Strictly in accordance with the manufacturer’s original warranty coverage of the equipment, including all exclusion(s) as stated in manufacturer’s guideline.
Servicing
A total of 6 times regular cleaning. Clearing of drainage pipe to prevent chocking that eventually leads to water leakage. Remove dust, mould and greasy dirt trap on aircon filter, heat exchanger and blow fan.
Extra Miles
Proper documented service report on fault(s) discovered and providing you with professional recommended repair action(s). Replacement with original factory parts give you the assurance that your aircon system is back up and running soonest possible.
• Free dismantling and disposal of your old unwanted aircon
• Free upgrade and upsize installation materials
• Free on-site survey and assessment
​Limited aircon sets available
Due to the heavily subsidised nature of this program, our vendor can only allocate and allow a limited number of sets of aircon for our valued customers.
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1. Who is Coolfix?Coolfix is a Real Time On-Demand Aircon Services Mobile App, which provide customers with real time diagnosis, repair and general services for air-conditioning units by our highly qualified BCA certified partners. We are a service platform under Natural Cool. Consisting of various contractor partners which are skilled, reliable, experienced and competent.
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2. What services does Coolfix offer?We currently offer the following services: Aircon General Servicing Aircon Chemical Cleaning Refrigerant top-up for aircon system Aircon Checking Aircon Repair
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3. Does Coolfix provide installation works?Yes, please contact our installation partner directly via whatsapp 9457 2485 (Lifestyle Guru).
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4. Why Choose Coolfix?On Demand Transparent Pricing Fast and Convenient Easy to use Great Value
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5. What are the available mode of payments?Credit cards (Visa and Master) and Paynow. Ensure payment is ready for either mode of payment.
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6. How can I make a booking?You need to download our Coolfix App via Apple store or Google Playstore and create a Coolfix account. Once done, you may start to make a booking via the app.
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7. How to communicate with the technician?If you need to communicate with the technician regarding your booking, you may use the In-app chat function. You can only start to communicate with the technician after he accepted your booking.
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8. Does Coolfix provide any warranty for aircon repair and servicing works?Yes, we provide a standard 30 days workmanship warranty (labour) from the date your job was completed.
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9. How do I claim warranty?If your completed job is still within 30 days workmanship warranty, go to side bar menu’s "Job History" and choose the specific "Completed" job. Then use the In-app chat to message the technician directly.
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10. Can I choose and specify my preferred technician?We take pride in providing reliable, experienced and certified technicians to our customers. Therefore, you are unable to specify your preferred technicians, but rest assured they are all trustworthy and competent.
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11. What should I do if I am not satisfied or have a dispute with the service provided by the technician?We have a customer service team ready to assist you. You can contact us within 5 working days of the completed job and we will do our best to assist you. Our Customer Service hotline is 6593 1111 from Mon-Fri (8:30am – 5:30pm) or email us at contactus@coolfix.com.sg
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12. What if I need to change the appointment time?You may contact the technician directly via the In-app chat function or call the contractor’s service hotline found in your specific booking inside the App.
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13. How do I Cancel my Job?You may contact the technician directly via the In-app chat function or call the contractor’s service hotline found in your specific booking inside the App. Alternatively, you can contact our Customer Service hotline 6593 1111 from Mon-Fri (8:30am – 5:30pm) or email us at contactus@coolfix.com.sg Management may impose $40 penalty if cancellation notification is less than 2 hours.
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14. What will I do if the Technician did not show up or is late for appointment?You may contact the technician directly via the In-app chat or call the contractor’s service hotline found in your specific booking inside the App. Alternatively, you can contact our Customer Service hotline 6593 1111 from Mon-Fri (8:30am – 5:30pm) or email us at contactus@coolfix.com.sg
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15. Do I need to get permission from my Condo Building Management/MCST before the appointment date?It depends on your condo building management. We strongly advise that you check with them regarding the entry requirements. If there are any required details kindly let the technician know immediately.
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16. What will I do if my credit/debit card is not accepted after the job is completed?Try a different card (we accept Visa or Mastercard), or pay via Paynow.
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17. How much does the aircon service cost?We have prepared a cost guide for your easy reference. -Normal service for 1 Fan Coil Unit: $60 -Normal Service x 2 Fan Coil Unit: $76.00 *Additional Fan Coil Unit shall be charge at $38 per unit (For example: Normal Service of 3 Fan Coil Unit: $38 x 3 = $114) -Checking fee: $60 per trip -Standard Transport Charge: $60 -Above prices exclude applicable GST -Applicable for wall mounted, ceiling cassette and ceiling suspend unit within 3.2 meters high
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18. What if no service was performed even though the technician has already arrived at my home?A standard transport charge of $60 apply (subject to applicable GST).
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19. Who is behind Coolfix?We are a service platform under Natural Cool. Consisting of various contractor partners which are skilled, reliable, experienced and competent.
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20. What area does Coolfix cover?Coolfix App specialized in all types of aircon system except for centralized cooling system. Coolfix’s M&E consultancy team can also provide the following professional services: Tenders, Design & Build (ME01-L6); Integrated Services (ME15-L6); Authorities submission Please contact our Project Consultant hotline 6593 1111 from Mon-Fri (8:30am – 5:30pm) or email us at contactus@coolfix.com.sg and we are most glad to help you with your enquires.
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21. Do I have to be at home during the service appointment?Not necessary. If you can’t be at home, please inform someone in your household to be there during the service period and ensure payment will be made on the spot.
Supplier
World No. 1 Brand of Air Conditioners in 2021
Main Con
One stop quality and reliable aircon supplier
Partnership
More than 150 aircon company on standby